Keep every alarm maintenance visit on time
CRM Ground tracks the customers you maintain, books their visits, collects the plan payments and sends the report, so nobody falls off the list.
Alarm work runs on maintenance. Monitored systems usually need two preventive visits a year and bells only systems at least one, and insurers and police response both depend on them happening. Miss a customer and you lose more than the visit fee.
CRM Ground keeps the whole maintenance round in one place. You can see who is due, invite them to book, fit the visit around jobs already in the area, complete a checklist report on site and invoice it, without retyping anything between steps.
Everything after the sale, for your trade
Maintenance invites that go out on time
Choose the customers due a visit and CRM Ground sends each a booking link by text and email at 8am on the day you pick.
Checklist reports with signatures
Build your own maintenance checklist, then engineers tick through it on site, add photos and get the customer to sign.
Callouts and visits in one diary
Book callouts around planned maintenance, mark time off, and link a return visit to the job it follows up.
Plan payments you can trust
Direct Debit status from GoCardless on every customer, with failed collections and cancelled plans flagged for you.
Sites, keyholders and access
Each site keeps its contacts and access details, and pinned notes show on every job at that address.
Faults logged as tickets
Emails and calls about faults become numbered tickets on the customer, so nothing waits in someone’s inbox.
Built around the maintenance round
- Job types for maintenance, callouts and installs, each with its own report layout
- See other booked visits within 10 miles over the next 30 days when planning a round
- Invoice after the visit, with due dates and automatic reminders
- Bank feed that marks invoices paid when the money arrives
- Two step verification on every login, because you hold customers’ access details
- An activity log of every change, email and text, for audits and disputes
Includes your first user, then £5 p/m for each extra person who logs in. No setup fee and no contract.
Designed alongside a working security installer, so every screen answers a question installers actually ask.
Intruder alarm installers, answered
How often does an intruder alarm need servicing?
Under the codes of practice used by NSI and SSAIB installers, monitored (remote signalling) systems need at least two preventive maintenance visits a year and audible only systems at least one. Our guide on intruder alarm maintenance covers the detail.
Can CRM Ground hold my maintenance checklist?
Yes. Report templates are set up under Settings, with checklist, free text and general fields, sections you can mark optional, and the order you choose.
Does it connect to my alarm receiving centre?
Not at the moment. CRM Ground looks after your customers, visits, reports and payments. Monitoring stays with your ARC.
Can customers book their own maintenance visit?
Yes. Service invites carry a booking link to your own booking page, which only offers times your diary and Google Calendar show as free.
CCTV installers
Installs, service plans and remote support
Read more →
Access control and door entry
Commercial sites, contacts and service
Read more →
Networking and WiFi
For security companies that also do networks
Read more →
How often should an intruder alarm be serviced?
Guide
Read more →
How to price and sell security maintenance contracts
Guide
Read more →
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