CRM and job management for CCTV installers
Every camera system you have fitted, every customer you look after and every service plan that pays you, in one place built by a CCTV company.
A CCTV install is the start of the relationship, not the end of it. The customer rings when a camera drops offline, when they can’t get the app working on a new phone, or when they need footage for the police. If they’re on a service plan, you owe them a visit every year. If they aren’t, they should be.
Most installers keep all of that in their head, a diary, a spreadsheet and whatever payment app they use. CRM Ground pulls it together. It was built alongside a working CCTV and alarm company, so it starts from the questions a CCTV business asks every day: who is this, what have we fitted, have they paid, and when are we next due on site?
Everything after the sale, for your trade
Every site and system on record
Customers, contacts and installation addresses, with access details and the systems you have fitted, so any engineer can pick up a job.
Installs and service visits in one diary
Your own online booking pages or Calendly and Google Calendar, all turning into jobs. Drag to reschedule, see who else is nearby.
Service plans that keep paying
GoCardless Direct Debit status on every customer, with failed or cancelled plans flagged before the income quietly stops.
Reports before you leave site
Branded service and install reports with photos and the customer’s signature, sent by email or text from the engineer’s phone.
Annual service invites at 8am
Pick the customers due a visit and CRM Ground texts and emails them a booking link on the morning you choose.
A support desk for “camera offline”
Emails to your support address become numbered tickets on the right customer, answered from your own mailbox.
What CCTV installers lean on most
- Website orders from WooCommerce arrive with the kit list, ready for the install
- Take a deposit when you invoice, and the balance when the job is booked
- Card payments at booking, straight into your own Stripe account
- Automatic payment reminders on the due date, then 7, 14 and 30 days late
- A customer map with a radius search, so a finished job can turn into another visit nearby
- Photos and videos from site kept on the job, with a library for the office
Includes your first user, then £5 p/m for each extra person who logs in. No setup fee and no contract.
Designed alongside a working security installer, so every screen answers a question installers actually ask.
CCTV installers, answered
Is CRM Ground only for CCTV?
No. It suits any installer who looks after customers after the sale, including intruder alarms, access control, door entry and networking. Job types and report templates are yours to set up.
Can I record which cameras and recorders a customer has?
Yes. Each customer has sites, and each site can hold the systems and assets you have installed, along with access details for the engineer.
Does it work with GoCardless for service plans?
Yes. Connect GoCardless and every customer shows their Direct Debit status, their plans, the next collection date and whether a plan has failed or been cancelled.
Can my engineers use it on their phones?
Yes. CRM Ground works in the browser on any phone and can be added to the home screen like an app, with Call, Directions and WhatsApp buttons on every job.
Intruder alarm installers
Maintenance visits, monitoring and callouts
Read more →
Access control and door entry
Commercial sites, contacts and service
Read more →
Networking and WiFi
For security companies that also do networks
Read more →
How often should CCTV be serviced, and what is checked?
Guide
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Domestic CCTV and GDPR: what installers should tell customers
Guide
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How to price and sell security maintenance contracts
Guide
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Join the waitlist and we'll let you know the moment CRM Ground is ready for your team.