CCTV, alarms and the network behind them
Most security companies end up fitting the network too. CRM Ground keeps every kind of job, report and invoice for a customer in one record.
IP cameras need a reliable network, and the customer usually wants the WiFi sorted while you’re there. Before long you are running two trades for the same customers: security and networking, each with its own jobs, kit and support questions.
CRM Ground treats them as one customer with one history. A single job can cover CCTV, an alarm and WiFi, and the engineer’s report only shows the sections for the work that was actually done.
Everything after the sale, for your trade
One report for mixed jobs
Mark report sections optional and the engineer ticks what the visit covered, whether that was CCTV, an alarm, WiFi or all three.
Everything you fitted, per site
Record the systems and assets at each address, from recorders and panels to access points and switches.
“The WiFi’s down” as a ticket
Support emails become numbered tickets on the customer, so network questions don’t get lost among security ones.
Monthly plans and one off work
Direct Debit plans through GoCardless next to card and bank transfer invoices, all matched to the right customer.
Website orders become jobs
Orders from your WooCommerce shop arrive with the kit list, and the customer can book their install straight away.
Texts, WhatsApp and email
Text through TextMagic, open WhatsApp from any job, and email from your own Google or Microsoft mailbox.
One customer, every system
- Job types for security installs, network installs, service visits and callouts
- Separate report layouts for each job type, rearranged by dragging
- Return visits linked to the job they follow up
- Invoices with deposits, due dates and automatic reminders
- A customer map to plan visits by area
- Every new feature included in the one monthly price
Includes your first user, then £5 p/m for each extra person who logs in. No setup fee and no contract.
Designed alongside a working security installer, so every screen answers a question installers actually ask.
Networking and WiFi, answered
Can one job cover CCTV and networking?
Yes. Report sections can be marked optional, so one job can include CCTV, an alarm or WiFi and the engineer only fills in the parts that apply.
Can I sell networking kit through my website?
If your shop runs on WooCommerce, orders come into CRM Ground as they are placed, with the kit list attached to the customer’s job.
Do I pay extra for different trades?
No. One plan covers everything, priced by the number of people who log in.
CCTV installers
Installs, service plans and remote support
Read more →
Intruder alarm installers
Maintenance visits, monitoring and callouts
Read more →
Access control and door entry
Commercial sites, contacts and service
Read more →
How to price and sell security maintenance contracts
Guide
Read more →
How often should CCTV be serviced, and what is checked?
Guide
Read more →
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